FAQs

1. Request a product return or exchange
   Please visit our website to initiate the returns process as per link below.

Click here to log your exchange or return now.

2. Returning the product

Please pack the product in its original packaging and into a shipping box (or securely with other packaging) to protect the product during transportation. Original packaging is required for products that are being exchanged or returned for refund due to change of mind.

Be sure to include your RMA number on the package in order for us to identify it more easily.

3. Collection
   Once we have confirmed your product return request, our couriers will be in touch to collect the product.
4. Exchange or replacement / account credited
   Once your returned product has been assessed by our team, your account will be credited, unless you have requested a replacement or an exchange.

We will refund you via the payment method you used during checkout when you originally purchased your product.

If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.

If you have used a Gift Voucher or Promotional Coupon on an order from which you are returning one or more products, we will deduct the coupon amount from the refund total. If you used a gift voucher we will credit you up to total gift voucher amount spent towards purchase and refund you for any difference thereafter (if any).

Please ensure the product is securely boxed or wrapped in order to protect it during transit.

In general, once we have received the returned product, your return request will be processed within 10 days. Once your returned product has been validated, your account will be credited, unless you requested a replacement, refund or an exchange.

If the warranty is to be covered by the supplier/manufacturer the process may take longer according to the suppliers process.

For refunds, please note that your bank can take 3-5 business days to clear the funds back into your bank account.

You have the following options when returning a product to us (depending on the outcome of the return assessment):

• Credit my account – We provide credit to your account with Gimme Online
• Exchange – You can request an exchange if you would like the product in a different colour or size where available.
• Replace this product – If you have received a product in a defective or damaged condition, you may request a replacement product, if it is available.
• Refund – Once you have received confirmation that your account has been credited, you can request a refund instead of the account credit. Please note that we only refund to the payment method that you originally used– i.e. payment by credit card will be refunded to the same credit card, payment by EFT or credit provider.

If you have changed your mind about a product you bought from us, you can return it to us at no charge, provided that:

• you request a return within 30 daysof receiving your order (after 30 days, you can only return a product if it is defective);
• it is undamagedand unused, with the original labels and stickers still attached;
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact;
• it is not missing any accessoriesor parts;
• it is not one of these products:
  • a foodstuff, beverage or other product intended for everyday consumption;
  • a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;
  • a beauty product or fragrance that has been used;
  • a product which has been personalised for you or made to your specifications.

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

• deliver the correct product to you (if the correct product is available) or;
• credit your account with the purchase price of the product or;
• refund youwith the purchase price of the product.

If you want to exchange a qualifying product for a different size or colour, simply return the original product within 30 days of delivery for a free exchange.
To request an exchange:

1. Login to your Gimme Account > Request a return
2. Complete the return request form:
   • Select the “Reason for return” as “Other”
   • In the details section please note: I want to exchange it for a different size/colour and specify the new size and/or colour required in the field provided.
3. Submit the request.

We will confirm via email within 1-2 business days whether the requested product is available and will provide further instructions for the collection of the return product.

If the requested product is available, our courier will deliver it and collect the unwanted product in a single visit. Our couriers will contact you to arrange the exchange.

If you notify us of a defect or poor quality within our Standard Warranty period (within 6 months of receiving your original order), we will initiate contact with the supplier to proceed with a warranty claim. A ‘defect’ is a material imperfection in the manufacturing of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as a defect:

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from electrical surges or sea air corrosion;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorised alterations to the product;
• where the specifications of a product do not suit you, although accurately described by Gimme Online and generally fit for its intended purpose;

If you notify us within 7 days of damage to your goods occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will:

• replace the correct productto you (if the correct product is available) or;
• credit your accountwith the purchase price of the product or;
• refund youwith the purchase price of the product.

If a product is not what you ordered or not as described, you can return it to us at no charge, provided that:

• you request a return within 30 daysof receiving your order (after 30 days, you can only return a product if it is defective);
• it is undamagedand unused, with the original labels and stickers still attached;
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact;
• it is not missing any accessoriesor parts;
• it is not one of these products:
  • a foodstuff, beverage or other product intended for everyday consumption;
  • a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;
  • a beauty product or fragrance that has been used;
  • a product which has been personalised for you or made to your specifications.

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

• deliver the correct productto you (if the correct product is available) or;
• credit your accountwith the purchase price of the product or;
• refund youwith the purchase price of the product.

All accessories need to be included as you had received them. We do not accept returns where accessories are missing as these items may need to be tested or returned to our suppliers together.