Delivery Information & Returns Policy

Delivery Information & Returns Policy

Delivery & Returns Policy

Delivery Dates

• Deliveries are only done between Monday – Friday (Public holidays and weekends excluded)

Although we will always endeavour to deliver your order within the suggested times, products are sometime subject to availability and may be delayed by third party delivery on occasion. Any dates we suggest for delivery will be regarded as a suggestion only and GIMME ONLINE (Pty) Ltd shall not be held liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods. We cannot guarantee delivery time. A failure to meet suggested delivery dates within reason will not be considered grounds to cancel your order.

Shipping times

• Shipping times refer to items that we do not have in our warehouse and need to request directly from our suppliers. These items would first need to be send to our warehouse before we can process and package the order for the courier to collect and deliver. So this means that where an item states “ships in 4-7 working days” delivery would only take place 4-7 after that period (4-7 working days for shipping + 4-7 working days delivery = Up to 14 working days to arrive at your door). All items on our website will display a notice under the price that states weather they are available (as we have them in our warehouse) or would specify a shipping time (Time it takes to get to our warehouse).
  Shipping notices:
  Available:  this means that we have the item/s in our warehouse and the order can be processed and packed for the courier immediately.
  Ships in 4-7 Working days (or otherwise specified): This means that we need to request the item/s from our supplier to deliver to our warehouse before we can process and package it for the courier to collect.
  Please note: If you order 2 different items with different shipping times, your order will be processed together at the same time once all items are available at our warehouse.

Standard Delivery

• Standard delivery will take place within 4-7 working days as per individual quotation provided upon checkout. Should your order not arrive within that time frame or within 10 working days, please contact our support for further investigation.
• Where specified on our website, some products may take between 7-15 working days to be delivered. Should your order not arrive within that time frame or within 20 working days, please contact our support for further investigation.
• Late Delivery – If a product purchased is not dispatched within the agreed period, or where no specific period was agreed, within 21 days after having purchased the Product, the ECT Act entitles you to cancel such a sale on 7 days’ notice to the seller of such product, via email notification to info@gimmeonline.co.za

Collection:
Address: Strategic Park N12 Unit 6, Cnr Frank & Annabella Road, Boksburg, 1460 Warehouse hours: Monday to Friday, 08:30 – 16:30. Closed on weekends.

• Collection orders are usually ready within 24 hours for collection from our warehouse.
  
• You will be notified as soon as your order is ready for collection via SMS.
  
• Please ensure you have the appropriate transport for larger items to be collected (Wardrobes may require a larger vehicle such as a bakkie or small truck and do not always fit inside a standard passenger vehicle).
• Unpaid Orders not collected within 5 working days will automatically be cancelled.
  
• Paid for orders not collected within 30 working days will be refunded and cancelled.

Delivery to remote areas / unregistered addresses

• We try our best to ensure each order is delivered to your door. However, in some cases our courier may not be able to reach very remote areas or unregistered addresses. Should this occur, Gimme Online or the Courier will contact you directly to arrange collection for your order from the nearest, safest location to the point of delivery. If you are unable to collect your order, we will be in touch to discuss a return and refund.

Delivery Of Furniture/Large Items

• Please ensure that there is adequate space and that we are able to access the place of delivery before we arrive.
• We will only be able to complete delivery if the goods are able to fit through lifts, on staircases, through passages and through doors at the place of delivery.
• We are not able to hoist your items onto balconies or elevated areas that require this service.
• We do not permit our delivery team to rearrange your furniture/household or clear any area in preparation of delivery.
• We will only deliver goods to the address on the order and goods will not be left without a signature.
• We cannot be held liable for any damage to goods or personal injury you or anyone else may suffer if you choose to assemble the goods yourself.
• The delivery crew is not permitted to move or take away with them any of your unwanted items.
• It is your responsibility to remove all items of value from the delivery site and that your pets and small children are secured in a safe location away from the delivery site.
• We do not take responsibility for any items claimed to be missing or any breakages during or following a delivery.
• If you are not at home on the date that has been agreed and the delivery agent cannot contact you, we reserve the right to charge you for the re-delivery.
• We do not install products and as such it is not included in our pricing.

Inspection of goods

You should refuse to accept delivery of any product which is visibly damaged, and if you only discover the damage after the courier has left, then you should report it to Provider as soon as possible and within 48 hours. If only reported after 48 hours, it is reasonable for Provider or its suppliers to determine that the damage was caused post-delivery.

Incorrect Product – If the incorrect product is delivered to you inadvertently, please do not remove the product from its original packaging, open or use the product in any way. Contact GIMME ONLINE (Pty) Ltd immediately via email info@gimmeonline.co.za to replace the incorrect product.

It is your responsibility to ensure that there is a responsible person at the delivery address to inspect and to sign for the goods. We cannot accept liability for damages or errors if goods have been fitted or if you have had the goods in your possession for more than 48 hours.

PLEASE ENSURE THAT YOU KEEP THE ORIGINAL PACKAGING IN CASE YOU HAVE ANY REASON TO RETURN YOUR PURCHASE (subject to our returns policy.)

You must notify in us writing if a product has been delivered incomplete within 48hours of your receipt thereof. 

Faulty Goods

If you find that the product is defective / faulty / damaged and you arrange to return such a product to GIMME ONLINE (Pty) Ltd for inspection as per “processing returns” section below and the product is subsequently found:

1. to indeed be defective / faulty / damaged, you  are entitled to either have the product repaired / replaced / refunded
2. not to be defective / faulty / damaged, you will be liable for the costs incurred in having such product returned to GIMME ONLINE (Pty) Ltd and then re-delivered back to you.

Please note that the following will NOT render the product defective / faulty / damaged, as aforesaid and will not entitle you to any repair / replacement / refund.

1. faults resulting from normal wear and tear
2. where a person unauthorized by GIMME ONLINE
   (Pty) Ltd has altered or damaged the product

Faulty goods must be returned to us at the client’s own cost for inspection and testing. Faulty goods will be swopped out if returned within 7 days from purchase, if the purchase exceeds 7 days the item will be send to the manufacturer for repairs or replacement and you will be liable for a 10% handling fee as well as the cost of the courier.

You must notify in us writing if a product has been delivered incomplete within 48hours of your receipt thereof. 

• info@gimmeonline.co.za

Risk

The risk in the goods shall pass to you, the customer, on arrival at the delivery address, as advised by you.

Non-Deliveries

We will not accept liability for goods lost in transit unless we are notified within 7(seven) days from the expected delivery date. Delivery is facilitated through The Courier Guy and as such is ultimately subject to their T’s & C’s – Read them here: The Courier Guy Terms and Conditions

Returns Policy

Returns to us will be at your expense. If we, for some reason pay the costs relating to any return by you, we shall be entitled to claim a refund of any such payment from you and you shall refund any and all amounts to us on demand. We do not accept returns unless the goods supplied by us are in their original packaging and have not been opened by you.

Notwithstanding what is set out above, we advise that all returns will be at our discretion and you will not be entitled in any way to dispute or query our discretion, once exercised by us.

Subject to what is recorded under this returns policy clause, if returns are received by us after 7 (seven) days from the date of delivery, we will not be obliged to accept the returned goods for the purpose at all. Should we choose to accept a return after 7 days it will be subject to a handing fee of 10% as well as the cost of Courier.

Returning your Purchase

You are entitled to cancel, exchange or return any purchase made via GIMME ONLINE (Pty) Ltd website within 7 days after your receipt of the product/s and to obtain a full purchase price refund and free return of the product which the Provider will arrange. You can also return the product in its original condition to our warehouse to obtain a full refund less handling and shipping fees where incurred.

Please note that although you are entitled to cancel your purchase as aforesaid, you must return the product in the condition you received it, and in the original packaging with labels attached in order to receive a refund. Please note that assembled furniture items cannot be refunded as there is inevitable damage to the unit when disassembling.

Refunds

Refunds will be at our discretion and no refunds will be considered after 7 days from purchase. Refunds are subject to a 10% handling fee as well as the cost of the courier. NO CASH REFUNDS.

Guarantees

All products supplied are covered by the terms and conditions of the manufacturer’s guarantee. No further or additional warranties or undertakings will be given by us in regard to the goods.

Cancellations

You may in certain instances cancel your order. You can cancel your order before it is dispatched for delivery call us or email us to do so. If you cancel an order and the goods have already left GIMME ONLINE (Pty) Ltd, you will be liable for the delivery fee and a cancellation fee of 10% of the price of the goods. We can only process refunds once we have confirmed that the goods have been returned to our warehouse. If cancellation of an order is initiated by us, no cancellation fees will be payable. Please contact our customer services at 081 407 5053 if you have any queries regarding cancellation.

Disclaimer

Prices and products displayed on this site are subject to change without prior notice. GIMME ONLINE (Pty) Ltd is not liable for any misstatements or errors on this website. *Kitchen, bedroom and other accessories not included and are placed in photographs for promotional purposes only. We shall have the right to refuse or cancel any orders to take account of any increase in our suppliers’ prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. In the unlikely event of an error in price being made on our website, we will contact you and give you the opportunity to amend or cancel your order. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges). We will not be liable for any injuries or financial loss from accidents related to the order or loss of time and monies resulting from delays, non-deliveries and wrong delivery. Price and availability information are subject to change without notice.